Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional tradespeople, contractors, and serious DIY enthusiasts seeking high-quality tools. You must be at least 18 years old to make purchases.

1.2 Intellectual Property

All content on crescententshop.com, including product descriptions, images, and logos, is the property of Crescentent Store and protected by intellectual property laws. Unauthorized use is prohibited.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our professional tools (including claw hammers, levels, pickup tools, sockets, solid joint pliers, taps and dies, and wrenches). However, minor variations in color or design may occur.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

2.3 Non-Returnable Items

For hygiene and safety reasons, specialized cutting tools (Taps and Dies) cannot be returned after purchase.

3. Orders and Payments

3.1 Order Process

By placing an order, you make an offer to purchase under these terms. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. You represent that your payment information is accurate and authorized.

3.3 Pricing

Prices are in USD and exclude applicable taxes/duties. We reserve the right to correct pricing errors.

4. Shipping Policy

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after shipment
• Free Shipping (orders over $50): EMS, 15-25 business days after shipment

4.2 International Orders

We ship worldwide (excluding certain Asian/remote regions). Customers are responsible for all customs duties, taxes, and import fees.

4.3 Delivery Issues

You must inspect shipments immediately. Report damages within 3 days of delivery to [email protected] with photos.

5. Returns and Exchanges

5.1 Return Eligibility

Returns must be:

• Initiated within 15 days of delivery
• Unused with original packaging
• Accompanied by proof of purchase

5.2 Return Process

Email [email protected] with:

• Order number and purchase date
• Item details and return reason
• For exchanges: preferred replacement

We’ll provide an RMA number and return address (2507 Elmwood Avenue, Philadelphia, PA 19103 USA).

5.3 Refunds

Approved refunds are processed within 5 business days of receipt. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping/billing information. We’re not responsible for delays due to incorrect addresses.

6.2 Prohibited Uses

You agree not to:

• Use our products for illegal purposes
• Resell products without authorization
• Misuse our intellectual property

7. Liability Limitations

7.1 Product Use

Our tools are designed for professional use when following proper safety procedures. We’re not liable for injuries from improper use.

7.2 Website Operation

We’re not liable for temporary website unavailability or technical issues beyond our reasonable control.

7.3 Maximum Liability

Our maximum liability for any claim is limited to the purchase price of the product in question.

8. General Provisions

8.1 Policy Changes

We may update these terms. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by Pennsylvania law. Disputes will be resolved in Philadelphia courts.

8.3 Contact Information

For questions, contact us at:

Crescentent Store
2507 Elmwood Avenue
Philadelphia, PA 19103 USA
Email: [email protected]
Phone: +1 (215) XXX-XXXX (9AM-5PM EST, Monday-Friday)