Shipping Policy

At Crescentent Store, we’re committed to getting professional-grade tools into your hands quickly and efficiently. Our straightforward shipping and returns policies are designed with working professionals in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship worldwide (excluding certain Asian and remote regions). Customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges Policy

We stand behind our professional tools and want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the process below.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be unused and in its original packaging
• You must provide original proof of purchase
• Return must be initiated within 15 days of delivery

Returns & Exchanges Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Step 2: Receive Return Authorization

Within 2 business days, our team will:

• Verify your return eligibility
• Provide a Return Merchandise Authorization (RMA) number
• Send detailed return shipping instructions

Step 3: Ship Your Return

Package the item securely in its original packaging and include:

• The RMA number clearly visible on the outside of the package
• A copy of your original invoice or packing slip

Ship to our returns center at:

Crescentent Store Returns
2507 Elmwood Avenue
Philadelphia, PA 19103
USA

Step 4: Processing Your Return

Once received, we will:

• Inspect the returned item within 3 business days
• Process your refund or exchange if all conditions are met
• Notify you via email once completed

Refund Information

Approved refunds will be processed within 5 business days after we receive and inspect your return. Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
• PayPal: Typically appears within 24 hours

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

• We will ship your replacement item once the return is approved
• Standard shipping rates apply unless the exchange is due to our error
• You will receive tracking information for your replacement shipment

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• Incorrect item shipped
• Defective product
• Our processing error

We recommend using a trackable shipping service and purchasing shipping insurance for valuable tools.

Damaged or Defective Items

If you receive a damaged or defective tool:

1. Contact us within 3 days of delivery at [email protected]
2. Include photos of the damage/defect and packaging
3. We will arrange for a prepaid return label if needed
4. Receive a replacement or full refund at no additional cost