Privacy Policy

At Crescentent Store (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our professional customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crescententshop.com or make purchases from our professional tool selection.

1. Information We Collect

We collect information to provide better services to all our professional users:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment information when you create an account or make a purchase.
• Transaction Information: Details about purchases you make through our service (including claw hammers, levels, sockets, and other professional tools).
• Technical Information: IP address, browser type, operating system, referring URLs, device information, and browsing behavior on our site.
• Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

As a professional tools provider, we use your information to:

• Process and fulfill your orders for high-quality tools
• Provide secure payment processing through our PCI-DSS compliant systems
• Communicate about your account, orders, and professional tool inquiries
• Improve our product offerings and website functionality
• Prevent fraud and enhance security for our professional clientele
• Comply with legal obligations relevant to international tool sales

3. Data Sharing and Disclosure

We respect the confidentiality of professional tradespeople’s information:

• Service Providers: We share information with payment processors (Visa, MasterCard, PayPal) and shipping carriers strictly to complete transactions.
• Legal Compliance: We may disclose information when required by law or to protect our rights and the safety of our professional community.
• Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.
• Never Sold: We do not sell your personal information to third parties.

4. Data Storage and Security

We implement robust security measures suitable for our professional customers:

• Military-grade encryption for all sensitive transactions
• PCI-DSS compliant payment processing with no stored payment data on our servers
• Secure servers located in professional data centers
• Regular security audits and real-time fraud monitoring
• Data retention only as long as necessary for business purposes or legal requirements

5. Your Rights and Choices

Professional customers have control over their information:

• Access & Correction: You may review and update your account information at any time.
• Data Portability: You can request a copy of your personal data in a machine-readable format.
• Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Marketing Preferences: Manage your subscription to our professional tools newsletter.
• Objection: You may object to certain processing activities.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance the professional shopping experience:

• Essential Cookies: Necessary for secure checkout and account functionality.
• Performance Cookies: Help us improve our site for professional users.
• Functionality Cookies: Remember your preferences for tools and shopping.
• Analytics Cookies: Help us understand how professionals use our site.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our professional tools store.

7. International Data Transfers

As we serve professional customers worldwide (excluding some Asian and remote regions), your information may be transferred to and processed in the United States and other locations. We ensure appropriate safeguards are in place for these transfers.

8. Changes to This Policy

We may update this policy to reflect changes in our professional tools business practices. The updated version will be posted on our website with a revised “Last Updated” date.

9. Contact Us