Welcome to Crescentent Store’s FAQ section. Here you’ll find answers to common questions about our professional-grade tools, shipping policies, payment methods, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

About Our Products

What types of tools does Crescentent Store specialize in?
We specialize in professional-grade hand tools including claw hammers, levels, pickup tools, sockets, solid joint pliers, taps and dies, and wrenches. Our products are designed for tradespeople, mechanics, and serious DIY enthusiasts who demand quality and durability.
Are your tools suitable for professional use?
Absolutely! All our tools are professional-grade, designed to withstand the rigors of daily use in workshops, construction sites, and industrial environments. We serve professionals worldwide who rely on our tools for their demanding work.
How do I know if a product is in stock?
All items listed as “In Stock” on our website are available for immediate shipment. If an item is out of stock, it will be clearly marked as such on the product page.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I change or cancel my order after it’s been placed?
You may request order changes or cancellations within 2 hours of placing your order by contacting our customer service team at [email protected]. After this window, we cannot guarantee changes as orders enter our processing system quickly to ensure fast delivery.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your shipping information for faster checkout, and receive exclusive offers.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)
How long does order processing take?
Orders typically process within 1-2 business days (excluding weekends and holidays). For time-sensitive projects, we recommend ordering early in the week to avoid weekend processing delays.
Do you ship internationally?
Yes! We ship globally (excluding some remote areas in Asia and other regions). All international shipments include necessary customs documentation, though duties and taxes may apply depending on your country’s regulations.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your unique tracking number and direct links to carrier tracking pages. You can also track your order through your account if you created one.

Returns & Exchanges

What is your return policy?
You have 15 days from the delivery date to initiate a return. Items must be in their original condition with all packaging. Please see our complete Returns Policy for full details.
What should I do if my tools arrive damaged?
We recommend inspecting all tools immediately upon delivery. If you find any shipping-related damages, please contact us within 48 hours at [email protected] with photos of the damage and your order number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective/damaged products. We recommend using a trackable shipping method for returns.

Technical Support & Warranty

Do your tools come with a warranty?
Yes, most of our professional-grade tools come with manufacturer warranties. Please check individual product pages for specific warranty information.
Where can I find product manuals or technical specifications?
Product manuals and specifications are available on individual product pages. If you need additional technical information, our customer service team can assist you.

Contact Information

Still have questions? Our customer service team is happy to help!

Email: [email protected]
Store Address: 2507 Elmwood Avenue, Philadelphia, US 19103

We typically respond to inquiries within 1 business day.